Why is my cardholder name greyed out when adding a new card?
This is because the name included in the cardholder name field will now match the full name registered to the account.
As such, we would recommend ensuring that any payment methods you add are in your own name, as per our Terms and Conditions.
Should the name registered on the account differ from the name registered on the card, we would recommend getting in touch with us directly so we can look into this further for you.
You can get in touch with us by clicking below.