Chat Credits are a reward to supplement ordinary gameplay, they should not be used to fund it. To allow other members to have the chance to win, a member may have their Chat Game credits restricted for a short period of time. Each case will be carefully considered before any decision is made, with no fixed or set criteria.

All accounts are individually reviewed and, should a member's chat wins become restricted, our Chat Management Team will email them directly to advise further.

Our friendly Chat Hosts and Customer Support Team are not involved in this decision and are unable to change this at any time for any player.