We understand that you have experienced an issue with the Welcome Offer. Click on one of the options below to find out why this may be:
Why haven't I received my Free Spins / Free Tickets?
To receive your Free Spins or Tickets, please ensure that you have opted-in on the Deposit page. Once you're onsite, deposit a minimum of £10 and then wager this on site. Once £10 has been wagered, you will receive a pop up message saying your free spins are available to be used on Double Bubble or that your Tickets are now available for you to use.
Why can't I play my Free Spins / Free Tickets after they have been credited to my account?
Once you've wagered £10 onto the site, the Free Spins or Tickets are credited immediately to your account. If you're unable to play them, you may need to clear your Temporary Internet Files and Cookies. You can find a step-by-step guide on how to do this here.
My game crashed during my Free Spins / Bingo Session
From time-to-time, technical errors may occur during your game. This can happen for a number of reasons, such as a dip in your internet connection or a caching error. Thankfully, all of your games will play out successfully on our secure servers. You can double-check the result of your Free Spins by heading to My Account > History > Game History. If there is no green tick next to the game round, you will be able to re-enter the game and continue playing your spins.
Before re-entering the game, we would advise that you clear your Temporary Internet Files and Cookies. You can find out how to do this here.