Our Customer Due Diligence team are here to ensure that all of our members are playing responsibly and within their means. If you have any questions around the limits applied to your account, or you've been asked to provide Enhanced Verification documentation, you can contact them in one of two ways:
- Via Phone on 01782 983221 - a better method to use if we need an in-depth conversation with you about your account and available 24 hours a day.
- Via Live Chat by clicking the Click Here to Start icon in the bottom right hand corner of your screen - great for those quick queries about your account and available between 8AM and 8PM.
Please be aware that if you've already provided documentation and you're looking for an update on your account, it can take up to 5 working days to review the information you've provided. As soon as we've reviewed your documents, we'll be in touch. You can also find the answers to a wide range of questions on our Help Centre. Simply use the search bar at the top of the screen.