Troubleshooting

• I can't access the website...
• Why am I not receiving emails from you?
• What are Temporary Internet Files and how do I clear them?
• What happens if I'm using an 'Ad-Blocker'?
• How do I know if an email is actually from Virgin Games?
• How can I fix my connection issues?

Device Help

• I need help with accessing Virgin Games on a Browser...
• I need help with accessing the Double Bubble Bingo app...
• How do I enable 'auto-rotate' on my device?

Game Help

• Why are my games not loading?