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  1. Double Bubble Bingo
  2. Security and Verification

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Security and Verification

Enhanced Verification

  • Why do you need my employment information?
  • I do not wish to provide additional information to the Compliance Team, what will happen to my account?
  • Can I complete the Compliance process by Email/Live Chat?
  • I missed a call with the Compliance Team, can I arrange another one?
  • I have given you the required information, when will I hear back from your Compliance Team?
  • What documents do I need to send to verify my income?
See all 15 articles

Age and Address Verification

  • How can I send my documents?
  • New Account Verification Process
  • What documents can I use to verify my name and date of birth?
  • Why couldn’t I be verified?
  • Why do you need to verify my details?
  • What do I do if any of my details have changed?
See all 10 articles

Data Security

  • Subject Access Requests
  • How do you keep my details safe?
  • How will I know if I need to verify my details?
  • I am in the UK/ROI but still can’t access my account?
  • What can I do to keep my details safe?
  • Is it safe to send my documents?

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