Security and Verification
Enhanced Verification
- Why do you need my employment information?
- I do not wish to provide additional information to the Compliance Team, what will happen to my account?
- Can I complete the Compliance process by Email/Live Chat?
- I missed a call with the Compliance Team, can I arrange another one?
- I have given you the required information, when will I hear back from your Compliance Team?
- What documents do I need to send to verify my income?
Age and Address Verification
- New Account Verification Process
- What documents can I use to verify my name and date of birth?
- How can I send my documents?
- Why couldn’t I be verified?
- Why do you need to verify my details?
- What do I do if any of my details have changed?