Delayed Bank withdrawals from 29/03/2023
We are aware of some delays in Bank withdrawals that were requested yesterday, on the 29th of March, these are being reviewed by our Finance Team, and we have been made aware these will now show as...View More
How do I withdraw when my card details have expired?
Typically, you can still withdraw funds back to the card you last deposited from, even if you have had a new card since then. If the payment card registered to your account has expired and the conn...View More
How long does it take to receive my withdrawal?
You can withdraw from your account at any time, provided you have over £10, are not bound by wagering requirements and you have no outstanding verification requests. We will process your winnings w...View More
Changing Payment Method
How do I add a new payment method?You can do this by going to My Account > Deposit Funds > Add Method. You can then select the right payment method and enter its details in the boxes provided. Your...View More
Monthly Free Game Common Queries
We appreciate that our Monthly Free Games are very popular, but things don't always go the way you'd hope! We've compiled a list of answers to help you with some of the more popular questions that ...View More
I'm unable to login, what should I do?
If you are unable to login, this could down to a few things. Your account could have been temporarily closed, you have self-excluded previously, or the details don’t match. Not to worry, we can cer...View More
I have forgotten my password, what should I do?
If you cannot remember your password don’t worry, there is something you can do: • Click ‘Forgotten Details?’ from the Home page • You need to enter the email address that is registered to your...View More