Top Questions

• I opted into a promotion but haven't received anything...
  We understand that it can be quite disheartening when you participate in a promotion and do not receive a reward. There could be a couple of reasons for this. Firstly, it could be because the promo...

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• Am I due a loyalty reward or bonus?
  We understand it can be frustrating when you're not having a lucky experience with us. Please rest assured, all of our games and promotions are tested to ensure fairness. In addition, we are consta...

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• I'm unable to login, what should I do?
  If you are unable to login, this could be down to a few things. Please take a look at the options below to find out more:I've forgotten my password, how do I reset it? You can reset your password w...

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• When will I receive my withdrawal?
  You can withdraw from your account at any time, provided that you do not have any outstanding verification requests and that your balance is above £10. Please note that for security reasons, we ope...

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• What limits are on my account?
  We believe that playing for fun and being in a safe environment goes hand in hand and as a safety net, we not only allow you to set a limit on your account, but we also set a limit that you're able...

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• Games Not Loading - App
   If you are experiencing errors with your games loading via our Mobile App, please delete and reinstall the App to ensure that you are on the latest version. If you are on the latest version and th...

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