As part of our ongoing obligations as a licensed gambling operator, we are required to carry out periodic checks to verify our customers' identity, source of funds and payment methods. This is in line with our Terms and Conditions — specifically section 5.6 — as well as UK regulatory requirements.

This doesn't necessarily mean there is a problem with your account. However, until the process is complete, we may be unable to process withdrawals or other account actions.

⚠️ Please note: Should you choose not to provide the required documentation, we reserve the right to withhold deposits and/or winnings until we are able to satisfactorily complete the enhanced verification process, in line with section 5.6 of our Terms and Conditions.

We require three things from you. Please read the requirements for each carefully before sending — documents that don't meet the criteria below may cause delays.

1. A selfie photograph holding your photo ID
2. Proof of your current address
3. Proof of your payment method

Full details of what's needed for each are covered in the sections below.

We need a photo of you holding your photo ID (such as a passport or driving licence). To be valid, the photo must meet all of the following requirements:

• Your face must be clearly visible
• Your photo ID must be clearly visible and readable
• You must be photographed outside your property, with your house number or name visible in the background
• You must be holding a piece of paper showing today's date, written clearly by hand

💡 Tip: Take the photo in good lighting and make sure nothing is covering your face, the ID, or the house number. A slightly wider shot usually works better than a close-up.

Examples

✔ Correct

✘ Incorrect

⚠️ Please ensure the photo is taken outside your property and that your house number or name is clearly visible in the background. Photos taken indoors, or where the house number is obscured or out of frame, cannot be accepted.

We need a copy of a document confirming your current address. Accepted documents include:

• A Government Official Letter
• A Utility Bill (gas, electricity, water, broadband)
• A Bank Statement

The document must be dated within the last three months and must clearly show your full name and current address.

💡 Tip: If you receive paperless statements, a PDF downloaded directly from your online banking or utility provider portal is perfectly acceptable.

Examples

✔ Correct

✘ Incorrect

⚠️ Please ensure the document is no older than three months and that your name and address are clearly visible and have not been edited, blurred, or redacted.

We need to verify the payment method used to deposit to your account. There are two ways to do this depending on your situation.

Option A — Photo of your physical card

If you have a physical card, please send us a photo of it. We need to be able to see:

• The first 6 digits of the long card number
• The last 4 digits of the long card number
• Your full name as it appears on the card
• The expiry date

For security, please block out the 6 middle digits and your CVV number before sending. You can cover these with a piece of tape, paper, or a photo editing tool. For example: 1234 56XX XXXX 1234.

Examples

✔ Correct

✘ Incorrect

Option B — Bank statement (virtual cards, or if you can't provide a card photo)

If your card is virtual, or if you're unable to provide a photo of it, please send us a bank statement linked to the card used. The statement must clearly show:

• Your full name
• Your address
• Your sort code and account number
• Your bank's logo
• The deposit transaction made to our site

💡 Tip: Most online banking apps allow you to download a PDF statement directly. This is a perfectly acceptable format and is often the easiest way to send it.

There are two ways to send us your documents:

1. Live Chat — Click the chat button at the bottom of your screen to start a conversation with our team. You'll be guided through the process and can upload your documents directly in the chat window.
2. Reply to your email — If you received an email from us requesting documents, you can simply reply to that email with your documents attached.

Once received, your documents will be reviewed by our dedicated team and you'll be updated by email once the process is complete.

💡 Tip: Please send all three documents together where possible. Sending them in separate messages can slow things down.

Once we've received your documents, here's what happens next:

1. Your documents are passed to our Finance team for review.
2. The review typically takes up to 7 working days.
3. You'll receive an email from us once the review is complete, letting you know the outcome.

Please avoid contacting us to chase the review — doing so won't speed up the process. Our team will be in touch as soon as the review is finished.

Our team aim to complete all enhanced verification reviews within 7 working days of receiving your documents.

If your documents are incomplete or don't meet the requirements set out above, we may need to contact you to request additional information — this may extend the review period. Getting everything right first time is the best way to keep the process as quick as possible.

We understand that providing certain documents isn't always straightforward — if you're having difficulty, please get in touch and we'll do our best to work with you.

However, please be aware that under section 5.6 of our Terms and Conditions, we reserve the right to withhold deposits and/or winnings until the enhanced verification process has been satisfactorily completed. This is a regulatory requirement and not something we are able to waive.

If you have a specific reason why you cannot provide a particular document, please explain this when you contact us and we'll advise on alternatives where they exist.