Bonus and Reward History

• What does the Birthday Reward show as on my Reward History?

Box Bonanzas and Offers

• Prizes
• Box Bonanzas

Updating Details

• How do I unsubscribe from your marketing?
• Why am I receiving emails after unsubscribing?

Promotion Rewards

• Am I due a loyalty reward or bonus?

How to Earn Rewards

• Loyalty Rewards

• How do I take part in the Chat Games?
• What promotions do you have?
• How will I know if I've won from a promotion?
• I opted in to a promotion but I didn't get a reward. Why not?

Plus

• Why am I not a Plus member?
• Can I apply to be a Plus member?
• How do I receive Plus marketing?
• What are the benefits of Plus?
• How do I qualify for Plus?

Refer a Friend

• When do I receive the Refer a Friend Reward?
• I haven't received my Referral Reward, what should I do?
• What is the Refer a Friend reward scheme?
• What is the Refer a Friend Wagering Requirement?

Welcome Offers

• How can I claim my Welcome Offer?
• How much can I win from my Welcome Offer games?
• Can I play my Free Spins on any other game?
• What is your Welcome Offer?
• Do I have to use all of my Welcome Offer at once?
• I’ve deposited and accepted the Welcome Offer but not had my Free Spins or Bingo Tickets. Where are they?