Responsible Gambling Tools
At Double Bubble Bingo, we believe that gambling should always be fun and entertaining. Your safety and well-being are our top priorities, and we're committed to helping you stay in control of your play. We encourage all our members to bet only what they can afford and to set sensible limits for themselves. You can find our Responsible Gambling tools here.
We offer a comprehensive suite of Responsible Gambling tools designed to give you control over your time and spending on our site. If you ever need to talk about your gambling, our Customer Support Team is always here to help. Simply click the Live Chat icon in the bottom right-hand corner of your screen, 24 hours a day, 365 days a year.
We provide several easy-to-use tools to help you manage your play and ensure your experience remains enjoyable and within your comfort levels:
Spend Limit
Take control of your finances by setting daily, weekly, or monthly spend limits. We'll notify you when you reach these limits. A spend limit is typically calculated as your total deposits minus any withdrawals within the chosen period. You can set these limits in your account settings.
Spend Limit Reminder
You can also choose how often you’d like to be reminded to review your limits.
Session Limit
Gaming session limits allow you to specify the maximum amount of time you wish to play. Once the time you’ve set expires, your gaming session will end, and you will no longer be able to wager until your session limit is up.
Once set, you will be unable to increase your time limit until your current time limit period has expired. Our Customer Support Team cannot override or change any limits you set.
Session Reminder
You can typically set a reminder to be notified during your session.
Account Cool Off
You can take a break from your account at any time for a period of 24 hours up to 6 weeks. You can select your preferred cool-off duration in your account settings.
Your account break will end automatically after the selected time period. After this, you will be able to log in and access your account.
If you wish to Cool Off from any other accounts you hold within our group, you will need to do this per-account, or by contacting Customer Support.
Account Self Exclusion
You can choose to Self Exclude for a longer time period (between 6 months and 5 years). If you choose to do this, it will typically close all your accounts across the Gamesys Group, should you have any others. We'd also recommend you do the same on all other gambling websites too.
You can only log in to your account again once you contact Customer Support after the end of your Self Exclusion period.
If you feel you need further support or advice, several independent organisations are available to help. These services are confidential and designed to assist anyone affected by gambling.
GamCare, Gamban, and GAMSTOP Partnership (BeGambleAware)
This service is designed to help those experiencing problem gambling on their journey to recovery. It's a partnership between GamCare, Gamban, and GAMSTOP. Their Helpline supplies free confidential information, advice, and support, 24 hours a day. You can call them on 0808 8020 133, or start a live chat via their website. They can also provide access to free Gamban blocking software and guide you through registering for self-exclusion via GAMSTOP.
BeGambleAware
BeGambleAware provides information, advice, and directs people to support to help keep people safe from gambling harms. Visit their website for more information.
National Gambling Support Network
The National Gambling Support Network is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland, and Wales. Visit their website for more information.
GamCare
GamCare operates the National Gambling Helpline and offers confidential information, advice, and support for anyone harmed by gambling in Great Britain. Their help is available for free, 24 hours every day. You can call 0808 8020 133, use Live Chat, contact them on WhatsApp, or on Facebook Messenger. Advisers will listen, and your conversation is confidential. GamCare also offers a moderated online forum and daily online group chatrooms. Visit their website for more information.
Gamblers Anonymous
A fellowship of people who have joined together to share their experiences, try and solve their common problems, and thereby help others to recover from gambling problems. Gamblers Anonymous can be contacted on 020 7384 3040 (UK only). Visit their website for more information.
Keeping Within Your Means
We encourage you to play responsibly by betting only what you can afford to lose and by setting limits that reflect your budget.
Underage Gambling
Underage gambling is an offence. We strictly enforce age verification processes to prevent anyone under the legal age from accessing our services.
Your Gambling History
You can review your gambling history, including deposits, withdrawals, and game outcomes, at any time in your "My Account" section. This allows you to keep track of your activity.
Self-Assessment Questions
If you're concerned about your gambling, asking yourself some simple questions can help you understand your habits. Consider how often you gamble, the amount of money you spend, and whether gambling is affecting your daily life. For a more detailed self-assessment, we recommend visiting external support websites like BeGambleAware.