If you're unable to see the games, this could be due to a number of reasons. We have a few steps below that may help resolve the issue:

1. If you're using an ad‑blocker or pop‑up blocker, you'll need to disable this to be able to access the games. Click here for details on the impact of having an ad‑blocker enabled and for instructions on how to make changes to your ad‑blocker.
2. You may also need to clear your temporary internet files and cookies on your device to avoid having any problems accessing the games. Click here for instructions for all devices.
3. If you're still struggling to access the games after clearing your temporary internet files, it may be worth checking your internet connection, particularly if you're on mobile. We recommend playing while connected to WiFi or on a 5G connection. Check your signal strength and then try to load the games again.
4. It can also be helpful to close down all open apps and restart your device if nothing else has fixed the problem.

If you're still experiencing issues after trying all of the steps above, please get in touch with us using the button in the bottom‑right corner of your screen. Let our Virtual Assistant know the issue you're experiencing and we’ll help get you back up and running.