What is GAMSTOP and how does it work?
GAMSTOP is a national Self-Exclusion tool. This means that if you register and request self-exclusion through them, any accounts in the details you have provided to them will be excluded on any British remote licensed gambling operators websites. Below, we've provided answers to some other questions related to GAMSTOP:
How do I sign up?
To sign up for GAMSTOP, simply head over to https://www.gamstop.co.uk/ and register your personal details with them.
You can also call them on 0800 138 6518 (10am - 8pm, 7 days a week) to register with them.
How long does a GAMSTOP closure last?
You can set the time period of a GAMSTOP exclusion when you register. The available options will be displayed on the GAMSTOP website and will include exclusion periods of 6 months, 1 year, 2 years, and 5 years. Unfortunately, we cannot determine the duration you have chosen for this exclusion with GAMSTOP after you register. However, if you contact them, they will be able to provide you with this information.
Will GAMSTOP close accounts I already have or just new ones?
Any accounts you attempt to access that match the details you have provided to GAMSTOP will be Self-Excluded. If you attempt to create new accounts with the same details after registering to GAMSTOP, they will be excluded as well.
Can I re-open an account once it's Self-Excluded via GAMSTOP?
Accounts suspended due to a GAMSTOP closure cannot be re-opened for any reason until the time period has expired. Upon expiry of the GAMSTOP closure period, you may request to re-open a suspended account by contacting our 24/7 Customer Support Team with the details of the account you wish to re-open.
Any request to re-open an account previously closed due to a GAMSTOP closure will be subject to our approval and a 24-hour review period. You may withdraw your request to re-open your account at any time during the 24-hour review period.
I’m already Self-Excluded, will you pass my details on to GAMSTOP?
We will never share any personal details to a third-party company. The decision to sign up with GAMSTOP must be your own. If you have Self-Excluded with us and wish to use GAMSTOP, you will need to register with them on their website.
Does GAMSTOP replace the normal Self-Exclusion option on site?
GAMSTOP won’t replace a Self-Exclusion, as each operator will still have their own Self-Exclusion policy in place. However, it will result in your exclusion from all operators and not just one.
I didn’t Self-Exclude via GAMSTOP but it says I did, who do I contact?
Please contact GAMSTOP through their website here or contact them on 0800 138 6518 (10am - 8pm, 7 days a week).
For more information, including details of how to register with GAMSTOP, visit their website at https://www.gamstop.co.uk/