If your withdrawal is showing as ‘Successful’ in your Payment History, this means your bank has accepted the funds and they will reach your account shortly, if not already.

Please allow the relevant timescales and check your banking.

In most cases, you can still withdraw funds back to the card you last deposited from, even if that card has since been replaced.

If the card registered to your account has expired but the linked bank account is still open, many banks will still accept the funds.

If your bank does not accept the funds, or it has been too long since the card expired, the withdrawal may fail and the funds will be returned to your account balance. If this happens, you can return to the Withdrawal section and you should be given the option to withdraw to your bank account instead.

If your withdrawal has failed, this usually means your bank has been unable to accept the funds.

Withdrawals to cards most commonly fail due to expired details. Please refer to the section above for more information.

If you attempted to withdraw to a bank account and this failed, it’s likely that the bank details are incorrect. Please go to My Account > Withdraw > Update Bank Details and check that your information is correct.

Withdrawals must be made to a payment method that is registered in your own name.

If a withdrawal is requested to a third‑party payment method (for example, a card or bank account belonging to someone else), we won’t be able to process it automatically.

In this situation, you’ll need to contact our Customer Support team so they can review your account and advise you on the next steps.

This means we haven’t processed the withdrawal on our side just yet.

We typically process withdrawals within 4 hours, however we ask that you allow up to 24 hours just in case.

Once the funds have been processed, they will be with you shortly after.