The Basics

• Sports Betting Not Available in Ireland
• Updates to our Sports Section
• Welcome to Sports Betting on Double Bubble Bingo!
• Placing a bet with Double Bubble Bingo...
• Understanding Odds
• How do I find an event to bet on?

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Box Bonanzas and Offers

• Where has my Box Bonanza Game Gone?
• What promotions can I take part in?
• How can I use my Free Spins?
• I opted into a promotion but haven't received anything...
• Why can't I take part in a promotion?
• I've had an issue opening the Box Bonanza that I won...

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Safer Gambling

• Beacon Reflect
• What is GamProtect?
• Tips for Safer Gambling
• Responsible Gambling Tools
• How do I block gambling advertising on social media?
• Your Gambling and You

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Poker

• Why can I no longer access Poker?

About Us

• How do I make a complaint?
• Game Fairness
• My Data
• Contact Us

Troubleshooting

• I can't access the website...
• Why am I not receiving emails from you?
• What are Temporary Internet Files and how do I clear them?
• What happens if I'm using an 'Ad-Blocker'?
• How do I know if an email is actually from Double Bubble Bingo?
• How can I fix my connection issues?

Registration

• How do I register an account?

Withdrawals

• Withdrawals: All you need to know
• How do I withdraw?
• Can I withdraw to Google Pay?
• How do I withdraw when my card details have expired?
• Apple Pay Withdrawals
• There's been an issue with my withdrawal...

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Tools & Features

• Sports Betting: What is Super Boost?
• Sports Betting: What is Smart Sub?
• Horse Racing: Smart View
• Why is Cash‑Out not available for my bet?
• What is the '2 UP Early Payout' feature?
• Where can I view my bets?

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Login & Password

• How to reopen or reactivate my account?
• I received an error message when I tried to log in...
• I've forgotten my login details...
• I can't login, what should I do?
• I'm having problems resetting my password...
• Playing from outside of the UK & Ireland

Chat Community

• What has happened to the Chat Rooms?

Slots

• Why does my balance show a different number in this game?
• I can't find a game
• Light & Wonder Games Update
• Monopoly Games Update
• What is 'Jackpot Blast!' and how does it work?
• All you need to know about Slots...

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Device Help

• I need help with accessing Double Bubble Bingo on a Browser...
• I need help with accessing the Double Bubble Bingo app...
• How do I enable 'auto-rotate' on my device?

Account Limits

• What limits are on my account?
• Stake Limits: All you need to know...
• Why is there a limit on my account?
• Spend Limits: All you need to know...

Loyalty Rewards

• What is Bubble-O-Meter and how does it work?
• Daily & Monthly Game Update
• Am I due a loyalty reward or bonus?
• What is the 'Plus' scheme?
• Do I receive a reward for my birthday?
• What are Reward Points?

Bet Placement & Settlement

• Why hasn't my Sports promotion bet qualified?
• All you need to know about the 'Betslip'...
• How is my bet settled?
• When will my bet be settled?
• My bet has been settled incorrectly...
• What is 'Live Betting'?

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Data Security

• Data Protection and Security
• Protection of Your Account Funds
• Data Subject Access Requests
• Keeping my information safe...

Updating Details

• Direct Marketing Preferences
• PayPal: Important Information
• Welcome Back! Tips for Returning Players
• How do I update my payment details?
• How do I unsubscribe from marketing emails?
• Verifying my email address...

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Payment Details

• Why can’t I use Instant Bank Transfer?
• How do I make a change to my deposit method?
• How can I block / unblock a payment method?
• Are my payment details secure?
• How do I make a change to my withdrawal method?

Bingo & Mini-Games

• What is Bingo Winners Club?
• All you need to know about Mini-Games...
• All you need to know about Bingo...
• How do I win a Bingo Progressive Jackpot?

Game Help

• Games Not Loading - App
• Why are my games not loading?

Self Exclusion

• Can I reopen an account after a Self-Exclusion?
• Should I Self-Exclude my account?
• What is a Self-Exclusion?

Welcome Offer

• I've had an issue with the Welcome Offer...
• What is your Welcome Offer?

Sports Queries & Rules

• Football Betting Guide
• Horse Racing Betting Guide
• Darts Betting Guide
• Golf Betting Guide
• Tennis Betting Guide
• Rugby Betting Guide

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Policies

• I have a media related enquiry. Who do I contact?
• Age Verification Policy

Cool Off

• What is a 'Cool Off' and how do I request one?
• How do I know when my 'Cool Off' ends?

Closing My Account

• Why has my account been closed?
• How do I close my account?

Refer a Friend

• I have not received my 'Refer a Friend' reward…
• What is the Refer a Friend reward scheme?

Deposits

• I've had an issue depositing to my account...
• What is Quick Deposit?
• Deposits: All you need to know

Session Controls

• Session Limits
• What is a Session Reminder?

Source of Funds Verification Process

• What documents do I need to send to verify my income?
• Source of Funds Verification Process: Common Questions
• Speak with our Customer Due Diligence Team

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Age and Address Verification

• How do I verify my account?
• Speak With Our Verification Team
• Sending my documents...
• Why do I need to provide documents to verify my account?

History

• How can I check my account history?