Why can’t I use Instant Bank Transfer?
If you’re unable to use Instant Bank Transfer, this is usually because the payment method doesn’t meet our account requirements.
To help keep accounts secure, all payment methods used on the site must be registered in your own name.
Instant Bank Transfer can only be used when the bank account is registered in your own name.
This helps protect your account and ensures payments can be processed safely and correctly.
If Instant Bank Transfer has been linked to a third‑party bank account, it may no longer be available as a payment option on your account.
In this situation, you’ll need to use an alternative payment method that is registered in your own name.
You can continue using the site by selecting a different payment method that’s registered in your own name.
Available payment options can be viewed and managed via My Account.
In most cases, no action is required — simply choose another payment method that’s registered in your own name.
If you need help with your available payment options, our Customer Support team is available to assist.