Connection issues can happen from time to time, but you won’t lose out if they do. Whether you’re part‑way through a game of Bingo or in the middle of a bonus round on Slots, all games continue to play out securely on our servers — even if you’re disconnected.

This means you can always check the outcome of a game or promotion, such as a Box Bonanza, in your Account History.

If you’re experiencing frequent connection issues, try the steps below:

1. Clear your cache and cookies
   Clearing your temporary internet files and cookies can help resolve many connection problems. Click here for step‑by‑step instructions for all devices.
2. Check your internet connection
   If the issue continues, check your internet connection — especially if you’re playing on mobile. We recommend using WiFi or a strong 5G connection. Once your signal is stable, try loading the game again.
3. Restart your device
   Closing all open apps and restarting your device can often resolve temporary connection issues.

Some slot games may show a “Resume Playing” message after a connection error. This is completely normal and allows you to continue where you left off.

If you don’t see this message, simply check your Account History to see how your game or promotion was completed.