Troubleshooting
Clearing Cache
- What are Temporary Internet Files and Cookies?
- How do I clear my Temporary Internet Files and Cookies on Safari (Desktop or Laptop)?
- How do I clear my Temporary Internet Files and Cookies on Microsoft Edge?
- How do I clear my Temporary Internet Files and Cookies on Google Chrome (All Devices)?
- How do I clear my Temporary Internet Files and Cookies on Safari (Mobile or iPad)?
- How do I clear my Temporary Internet Files for the App on iPhone?
- How do I take screenshots on an iPhone or iPad?
- How do I take screenshots on an Android phone or tablet?
- How do I take screenshots on a Windows 10 computer or laptop?
- How do I add you to my Safe Senders list via Google Mail (GMail)?
- How do I take screenshots on a Mac OS X computer or laptop?
- How do I add you to my Safe Senders list via Hotmail (Outlook.com)?
- How can I tell if an email from you is legitimate?
- How do I add you to my Safe Senders list via Windows Mail?
- How do I add you to my Safe Senders list via Yahoo Mail (YMail)?
- How do I make sure that I am signed up to receive email marketing?
- Would you ever ask for my personal details in an email?
- How do I add you to my Safe Senders list via Apple Mail?
- What should I do if I receive an email from you that looks suspicious?
- How do I stop scam emails & phishing fraudsters?
- My game was interrupted because of a connection issue, will this still play?
- How do I check the links in emails to ensure they are safe?
- What should I do if I cannot see Chat on my Mobile/Tablet?
- Why is my screen zoomed in?
- I lost connection during a bonus round and now it’s not there anymore. What do I do?
- I lost connection and now the game is asking me if I want to resume play. Is this normal?
- How can I check what happened during my game?
- How can I stop connection issues from happening?
- What should I do if I cannot see Chat on my Desktop PC or Laptop?